Location: San Francisco Bay Area, Chicago, or Remote

About Us: Frame Fertility is a personalized fertility guide that helps individuals and couples plan ahead for building their family and know their risk factors early to avoid a downstream and often costly fertility crisis.

As our Customer Success Manager/Director on the Frame team, you will be our customer champion and leader, working closely with the Head of Operations and leadership team to assist with the launch and ongoing support of our clinical pilots and customers. We are looking for folks who are passionate about health and having an impact at an early stage company.

We are a venture-backed digital health company positioned for growth. We are on a mission to help people meet their fertility goals, and are currently looking for a Customer Success Manager/Director to join our team.

About the Role:

As a Frame CS Manager/Director you will -

• Be the voice of the customer and our leader for all things customer / customer operations

• Build processes that allow us to support more users and customers over time

• Be the first line of support for our customers

• Share feedback with the product team around enhancements and opportunities to scale

• Be resourceful and willing to experiment

• Own and maintain customer relationships from implementation onward

• Measure our progress and success by establishing KPIs and tracking against them

• Communicate effectively across different audiences, including clinicians, employers, and partners

• Be a problem solver that’s willing to tackle whatever comes up

• Develop project plans and work across the organization to ensure we hit our goals

What we’re looking for:

• Bachelor’s degree, MBA a plus

• Strong and proven ability to get things done quickly and efficiently

• Someone with curiosity and autonomy 

• 5+ years of industry experience, ideally at an early stage company in digital health, with at least 3 years of experience in a customer-facing role (employer and/or healthcare providers)

• Ability to thrive in a fast-paced, dynamic work environment - we’re a startup!

Frame Fertility is proud to be an equal opportunity employer. We make employment decisions without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran status, disability status, pregnancy, or any other basis protected by federal, state or local law. We celebrate diversity and are committed to creating an inclusive environment for all employees.

To Apply: Interested candidates may contact us at ceo@framefertility.com for more information on our open positions. Please include a resume and linkedin profile. Based on experience level, title can flex. Ideally we are seeking someone who can lead the Customer-facing organization over time.